Workplace Accidents and Workers’ Compensation (WorkCover) Claims in Queensland: What You Need to Know


As an employee, you have the right to a safe workplace environment. Unfortunately, accidents can still happen, no matter how diligent you and your employer are in implementing safety protocols. In the event that you are injured on the job, you may be eligible to make a workers’ compensation claim in Queensland.

Workers’ compensation is a type of insurance that provides benefits to employees who are injured or become ill as a result of their job. These benefits may include medical expenses, lost wages, and rehabilitation costs. The workers’ compensation system is designed to protect employees and provide them with the support they need to recover from their injuries and return to work.

If you are injured on the job in Queensland, it is important to understand your rights and responsibilities when it comes to making a workers’ compensation claim. In this article, we will explore some of the key aspects of workers’ compensation in Queensland, including what it covers, how to make a claim, and what to do if your claim is denied.

What is Covered by Workers’ Compensation (WorkCover) in Queensland?

Workers’ compensation in Queensland covers a wide range of work-related injuries and illnesses. This may include physical injuries such as broken bones, cuts, and sprains, as well as illnesses caused by exposure to toxic substances or other hazards in the workplace. In some cases, workers’ compensation may also cover mental health conditions such as anxiety or depression, if they are directly related to the employee’s work.

To be eligible for workers’ compensation in Queensland, your injury or illness must have been caused or aggravated by your work. This means that if you are injured while commuting to or from work, you may not be covered by workers’ compensation. However, if you are injured while traveling for work-related purposes, such as driving to a client’s office, you may be eligible for compensation.

How to Make a Workers’ Compensation (WorkCover) Claim in Queensland

If you are injured on the job in Queensland, it is important to seek medical attention as soon as possible. This will not only ensure that you receive the necessary treatment for your injuries, but it will also create a record of your injuries that can be used to support your workers’ compensation claim.

Once you have received medical treatment, you should notify your employer of your injury as soon as possible. Your employer will then provide you with a workers’ compensation claim form, which you will need to complete and return to your employer. This form will ask for details about your injury, including how it happened and when it occurred.

Once your claim form has been submitted, your employer will forward it to their workers’ compensation insurer. The insurer will then review your claim and may request additional information or evidence to support your claim. This may include medical reports, witness statements, or other documentation related to your injury.

If your claim is approved, you will begin receiving benefits such as medical expenses, lost wages, and rehabilitation costs. If your claim is denied, you may have the option to appeal the decision.

You can also lodge a WorkCover claim online HERE.

What to Do if Your Workers’ Compensation Claim is Denied

If your workers’ compensation claim is denied, it can be a frustrating and stressful experience. However, it is important to remember that you have the right to appeal the decision.

The first step in appealing a denied workers’ compensation claim is to seek legal advice. An experienced workers’ compensation lawyers we can help you understand your rights and advise you on the best course of action. We can also help you gather additional evidence or documentation to support your claim.

Once you have received our advice, you will need to lodge an appeal with the Workers’ Compensation Regulator in Queensland. This appeal must be lodged within three (3) months of the date that your claim was denied.

The Workers’ Compensation Regulator will then review your appeal and may request additional information or evidence. They may also schedule a hearing, where you and your employer will have the opportunity to present your cases. At the hearing, a decision will be made about whether to approve or deny your claim.

If your appeal is successful, you will begin receiving the benefits you are entitled to. If your appeal is denied, you may have the option to take your case to the Queensland Industrial Relations Commission or to seek further legal advice.

Preventing Workplace Accidents in Queensland

While workers’ compensation is designed to provide support to employees who are injured on the job, it is important to remember that prevention is always better than cure. There are a number of steps that employers and employees can take to help prevent workplace accidents and injuries.

Employers have a legal obligation to provide a safe workplace environment for their employees. This may include providing training on workplace safety, implementing safety protocols and procedures, and ensuring that all equipment and machinery is maintained and in good working order.

Employees also have a responsibility to follow workplace safety protocols and procedures. This may include wearing appropriate personal protective equipment, reporting hazards or safety concerns to their employer, and taking breaks when needed to prevent fatigue.

By working together, employers and employees can help create a safe and healthy workplace environment that reduces the risk of accidents and injuries.


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