Understanding the Personal Injury Claim Process in Queensland: A Step-by-Step Guide


Personal injury claims in Queensland can be complicated and time-consuming, especially if you’re unfamiliar with the legal system. Therefore, it’s essential to understand the process of making a claim for personal injury compensation in Queensland to ensure you receive the compensation you deserve. This guide provides a comprehensive step-by-step process to help you understand the personal injury claim process in Queensland.

Step 1: Seek Medical Attention

The first and most crucial step in the personal injury claim process is seeking medical attention. If you have been injured due to someone else’s negligence or recklessness, you should seek medical attention immediately. Not only is this important for your physical well-being, but it also creates a record of your injuries that can be used as evidence in your personal injury claim. The medical report will document the nature and extent of your injuries, the treatment you received, and the expected recovery period.

It’s important to note that delaying seeking medical attention may negatively impact your personal injury claim. The defendant may argue that the incident did not cause your injuries and may dispute the severity of your injuries.

Step 2: Contact Fraser Lawyers

The next step is to contact us, as we are a well-regarded personal injury lawyer in Queensland. We can provide legal advice and guidance and help you navigate the personal injury claim process. In addition, we offer free consultations, so take advantage of this.

Fraser Lawyers has experience, a great success rate, and an excellent reputation. We will explain the legal process in a way that is easy to understand, answer any questions you may have, and provide honest advice about the strengths and weaknesses of your case.

Step 3: Investigation and Evidence Gathering

Once you have appointed us to act on your behalf, the next step is to investigate your case and gather evidence. We will work with you to determine who is at fault for your injuries and gather evidence to support your Claim. This may involve obtaining witness statements, medical records, and other relevant documents.

Gathering as much evidence as possible to strengthen your case is essential. This evidence may include photographs of the accident scene, statements from witnesses, and any police reports or incident reports that were filed. We will use this evidence to prove that the other party was at fault for the accident and that you suffered injuries.

Step 4: Filing the Claim

Once we have gathered all the necessary evidence, we will file a Claim. The Claim will outline the nature of your injuries, the parties involved, and the compensation you seek. The defendant will then be served with a copy of the Claim.

The defendant or their insurer will have a set amount of time to respond to the Claim. After that, they may accept liability, negotiate a settlement, dispute the Claim, and go to Court.

Step 5: Negotiation and Settlement

In many cases, the defendant’s insurance company will attempt to negotiate a settlement.

Negotiating a settlement can be a faster and less costly way to resolve a personal injury claim. In addition, if a settlement is reached, you will receive compensation for your losses without needing a trial.

However, it’s important to note that settling a claim can also mean settling for less than what you deserve. We will work with you to ensure that any settlement offer is fair and reasonable based on your injuries and losses.

Step 6: Trial

Your case will proceed to trial if a settlement cannot be reached.

At trial, we will present your case and argue on your behalf. The judge or jury will then determine the outcome of the case. It’s important to note that going to trial can be lengthy and expensive. However, if your case is strong and the evidence supports your Claim, it may be worth pursuing.

During the trial, we will present evidence to prove that the other party was at fault for the accident and that you suffered injuries. The defendant will also present evidence to dispute your Claim. The judge or jury will then decide based on the evidence presented.

If you are successful in your personal injury claim, the Court will award you compensation for your losses, including medical expenses, lost wages, and pain and suffering.

Step 7: Compensation

If you are successful in your personal injury claim, you will receive compensation for your losses. The payment you receive will depend on the severity of your injuries and the losses you have suffered due to the accident. The compensation may include the following:

  1. Medical Expenses – The cost of medical treatment, including hospital bills, doctor’s fees, prescription medications, and rehabilitation costs.
  2. Lost Wages – Compensation for any time off work due to your injuries, including any future loss of earning capacity.
  3. Pain and Suffering – Compensation for physical pain, emotional distress, and loss of enjoyment of life resulting from the accident.
  4. Other Losses – Compensation for any other losses related to the accident, such as property damage or travel expenses.


The personal injury claim process in Queensland can be complex, but with the help of our experienced personal injury lawyers, you can navigate it confidently. Remember to prioritise your health and safety, gather evidence, and seek legal advice to increase your chances of success in your Claim. The personal injury claim process may take time, but the compensation you receive can help you recover from your injuries and move on with your life.



This website contains general information about legal matters.  The information is not advice, and should not be treated as such.  You must not rely on the information on this website as an alternative to legal advice from your lawyer or other professional legal services provider. This publication is for your information and interest only. You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of information on this website.

The receipt of any information from us in this publication is not intended to create nor does it create a solicitor-client relationship between you and Fraser Lawyers Pty Ltd.

For specific legal advice you should immediately contact Fraser Lawyers on (07) 5554 6116

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