How Social Media Can Impact Your Personal Injury Claim: Dos and Don’ts


In today’s digital age, social media plays a significant role in our lives, shaping the way we communicate and share information. However, it is essential to understand the impact of social media on personal injury claims under Queensland law. In this blog, we will discuss the dos and don’ts of social media use during a personal injury claim process and provide tips on how to protect your potential compensation.

1.  The Role of Social Media in Personal Injury Claims

Under Queensland law, a personal injury claim arises when a person suffers harm due to someone else’s negligence. Compensation for such claims may cover medical expenses, lost wages, pain and suffering, and other damages. However, the role of social media in these claims has grown significantly in recent years.

Insurance companies and legal professionals are increasingly turning to social media platforms to gather evidence in personal injury cases. As a result, claimants need to be cautious about their online presence during the claim process to avoid jeopardising their chances of receiving compensation.


2.  How Social Media Can Harm Your Personal Injury Claim

Queensland law requires the claimant to prove that the defendant’s negligence caused their injury. Social media content may be used against claimants in several ways:

A. Contradicting Your Claim

Insurance companies and defendants may use social media posts to challenge the validity of your claim or the extent of your injuries. For example, if you claim that you cannot walk due to a leg injury but post a photo of yourself hiking, the defendant may argue that your injuries are not as severe as you claim regardless of when the photo may have been taken (ie. prior to your injury).

B. Damaging Your Credibility

Inconsistent or contradictory statements on social media may damage your credibility. If your online statements do not align with your claims in Court, it may lead the judge or jury to question your honesty.

C. Impacting Your Privacy

Under Queensland law, you are required to disclose any relevant information about your claim. Social media platforms may be considered a source of relevant information, and defendants may request access to your private messages or posts.


3.  Dos and Don’ts of Social Media Use During a Personal Injury Claim

To protect your personal injury claim and maximise your chances of receiving compensation, follow these dos and don’ts:

A. Do:

i. Set your social media accounts to private: Adjust your privacy settings on all platforms to restrict access to your posts and personal information.

ii. Be cautious about accepting new friend requests: Insurance companies or defendants may attempt to access your private posts by sending a friend request.

iii. Inform your friends and family: Request that your friends and family members avoid posting about your case or tagging you in posts related to your injury.

B. Don’t:

i. Post about your claim: Refrain from discussing your claim, injuries, or any legal proceedings on social media platforms.

ii. Share medical information: Do not share medical updates, doctor’s appointments, or therapy sessions on social media.

iii. Post photos or videos: Avoid posting photos or videos of yourself engaging in activities that may contradict your claim.

iv. Delete content: Deleting content may be seen as an attempt to hide evidence. Consult with your lawyer before removing any posts or comments.



Social media can significantly impact your personal injury claim under Queensland law. By following these dos and don’ts, you can protect your potential compensation and strengthen your case. Remember that your online presence can be used as evidence in Court, and anything you post could be used against you. Therefore, it is crucial to be cautious and mindful of your social media activity during the claim process.

In summary, here are the key takeaways to keep in mind:

  1. Be aware of the impact of social media on personal injury claims under Queensland law.
  2. Understand that insurance companies and legal professionals may use your social media content as evidence.
  3. Follow the dos and don’ts of social media use during a personal injury claim to protect your potential compensation.

If you find yourself involved in a personal injury claim, it is essential to seek legal advice from an experienced lawyer who understands Queensland law and can guide you through the process. As skilled personal injury lawyers, Fraser Lawyers can help you navigate the complexities of your case, including the potential impact of social media on your claim, and ensure that you receive the compensation you deserve.


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